Australian Employment Services
Registered
Training Organisation: 2543
Dealing
with the Public
Workshop
Duration : 1 Day
Who
For:
All employees who are required to deal with the public.
Descriptor:
This unit addresses the attitude and skills required to deal with
the public professionally.
Course Outline
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Professionalism |
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- Presenting a positive organisational image |
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The
communication process |
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- Listening |
- Identifying opportunities | - Providing information | - Body language | ||
|
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Assessing
your client service style |
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| ¿ | Coping
with angry feelings |
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| ¿ | Dealing
with difficult people |
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| ¿ | Managing
conflict |
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| ¿ | Appropriate follow up action | ||||
When and Where
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Ulverstone Course Location |
Hobart Course Location |
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Camp
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Tasmanian Technopark |
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41
Clayton Road
, |
Innovation Drive , Glenorchy |
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9:00am – 4:00pm |
9:00am – 4:00pm |
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Launceston Course Location |
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Olde Tudor Motor Inn |
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Westbury Road , Prospect |
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9:00am – 4:00pm |
$120.00
+ GST per participant
Register
by completing the registration form below and faxing to A.E.S. on 62720004
or by post to
Please note A.E.S. does not send out confirmation of registration. You will only hear from A.E.S. if the course is full or has been cancelled.
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Registration Form |
| Name: |
| Address: |
| Phone: |
| Course Date: |
| Course Location: |
| Employer or Employment Agency: |
| Contact for invoice: |
| Email: |
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How did you find out about A.E.S?: |
